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Please remove Huntgroup call history retention in native phone app

Currently, despite Webex app's (Android version) specification of not reflecting call history to native phone app, it gets reflected in below situation;


1. Webex user is logged in (Android Webex app).

2. User calls out to Hungroup in which they're included to, using native phone app.

3. In native phone app call history, the following is retained.

 A. Outgoing call history (to Huntgroup)

 B. Incoming call history (for Huntgroup)


With regards to above "B" being retained in native phone app, the double entry itself is causing confusion among our Android Webex app end-users.


Hence, we think that "B" it should be kept only to Webex app call history and should not be reflected to native phone app.


We would appreciate if change will be in effect for "B" to not be retained in native phone app.


* Our end-users call out to their own Huntgroup to communicate with their department co-members.

* We have submitted a similar Feature Request at COLLAB-I-24769, we would greatly appreciate if either one of this will be implemented.

  • Chang Liu
  • Apr 26 2024