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Hi Zack, I moved it back to "Need PM response" status. I will let the assigned PM move it to appropriate status based on the information submitted by your team.

Regards,

Nehal

Nehal,

Is there any further information required for this feature addition ?

Nehal,

Thanks for reaching out on this. Basically, most of the wireless/wired Yealink headsets have a call answer button with which Users can answer incoming call on any softphone application. We were able to use these buttons on Yealink headsets, with Broadsoft UC-One application, however, it does not work with Cisco WebEx application. Furthermore, for them to work with WebEx application, Cisco needs to add compatibility for these headsets. I hope this answers your question.

Hello, its a request for Webex PC desktop/MAC. Currently our customers are unable to answer incoming calls on desktop/MAC by pressing an answer button on Yealink Headsets connected to a desktop/MAC. Previously, they were able to do so with similar headsets on UC-One Application.

Hello, trying to understand this request better. Is it a request for Webex mobile / PC / MAC app to support the headsets mentioned?

We do also need support for the WH Series. https://www.yealink.com/en/product-list/headset-webcam?filter=dect-wireless-headset

This is a must have for our customers.