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Yealink Headset Compatibility

Support,


Can Cisco add a compatibility plan for Yealink headsets (specially WH Series) so that the Users can pick calls or disconnect the ongoing call through Headset's Call Control button ? We have seen it working with Broadsoft UC-ONE Business Communicator app, however, Yealink is not supported by Cisco.

  • Guest
  • Nov 7 2022
  • Future consideration
  • Admin
    Nehal Mehta commented
    8 Feb, 2023 04:36am

    Hi Zack, I moved it back to "Need PM response" status. I will let the assigned PM move it to appropriate status based on the information submitted by your team.

    Regards,

    Nehal

  • Guest commented
    7 Feb, 2023 05:32pm

    Nehal,


    Is there any further information required for this feature addition ?

  • Guest commented
    9 Jan, 2023 05:56pm

    Nehal,


    Thanks for reaching out on this. Basically, most of the wireless/wired Yealink headsets have a call answer button with which Users can answer incoming call on any softphone application. We were able to use these buttons on Yealink headsets, with Broadsoft UC-One application, however, it does not work with Cisco WebEx application. Furthermore, for them to work with WebEx application, Cisco needs to add compatibility for these headsets. I hope this answers your question.

  • Guest commented
    4 Jan, 2023 04:50pm

    Hello, its a request for Webex PC desktop/MAC. Currently our customers are unable to answer incoming calls on desktop/MAC by pressing an answer button on Yealink Headsets connected to a desktop/MAC. Previously, they were able to do so with similar headsets on UC-One Application.

  • Admin
    Nehal Mehta commented
    4 Jan, 2023 04:45pm

    Hello, trying to understand this request better. Is it a request for Webex mobile / PC / MAC app to support the headsets mentioned?

  • Guest commented
    16 Dec, 2022 02:55pm
  • Guest commented
    16 Dec, 2022 02:51pm

    This is a must have for our customers.