User Community Feedback

Please add a feature to allow phone users to flag a call as suspicious, on Webex App, prompting user to provide a brief description as to why they think the call is suspicious.

This will allow security and Webex admins to review the call and take further actions, including steps to strengthen the security posture and blocking the caller.

I am aware of the other feature request, whereby users can block a caller (https://ciscocollabcustomer.ideas.aha.io/ideas/WXCUST-I-1997). However, I believe that end users deciding to block a caller may happen due to any number of reasons which may be different than the reasons of interest to security and Webex admins. Therefore, it is important to have a separate mechanism (button) that users can use to flag calls as suspicious.

Finally, please make the feature available not just for Webex cloud calling, but also for calls that are routed in via on-premise Cisco UCM.

Thanks,

Baktha Muralidharan