User Community Feedback
Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.
NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.
Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.
NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.
If you want to transfer calls to a PSTN number outside the org, you can use an in-org extension and combine them with features like Single Number Reach or Forward calls to a PSTN Number
Attachments Open full size
Customers always have reasons to transfer out of their environment to the PSTN. Let's say there is a mobile remote sales team that prefer to receive calls on their mobile number. Also, there are companies that have relationships with external partners. They want to provide a call-in number to make you think you are being serviced by the company but instead they are passing those calls off to a 3rd party. They are more than happy to be a middle man and take two call legs to provide that functionality to the end caller.
Attachments Open full size
Please elaborate on the use case where Auto Attendant is needed to transfer calls outside the org.
Attachments Open full size