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Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

WxCC Chat and Call Interaction

As we move to using multiple media channels, we would like to integrate and chat and voice so that they are presented to the agents in the same order they arrive in the queue. Currently the chat isn't presented to the agents until all voice calls are out of the queue.

  • Guest
  • Nov 10 2022
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