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When entering phone number or extension on the Webex app Search field + Enter button, it should dial as Audio call instead of Video call

When entering phone number or extension on the Webex app Search field + Enter button, it establishes a call with Video being enabled.


Customer does not want to establish this as a Video Call rather it is a phone number and hence, wants the call to be established as a Audio call.


Over the call if user wants to enable video, they should get an option to do it but not when the call is established.


  • Vijay Sundaram
  • Nov 16 2022