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Enable user to edit email on Webex Meetings account

If email address on Webex doesn't match primary SMTP address, it cause problems with alternate host, delegates, O365 Webex scheduler.
Users used to have the option to update email address along with their name. It isn't possible to edit email. Could you enable that feature again, please?

  • Ladislav Michalek
  • Sep 18 2020
  • Already exists
  • Ladislav Michalek commented
    October 08, 2021 09:48

    What about Site Admin Webex sites? Doesn't matter if the Site admin is SSO enabled or not, I don't see an option to update email address.

    The idbroker.webex.com/idb/profile#/ is not an option if an ORG has Control Hub with AD connector and Webex is on Site Admin.

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  • Nick Wooler commented
    October 07, 2021 22:43

    A user can edit their email address if the organization does not use Directory Connector. The user can navigate to their profile page and change the email address at
    idbroker.webex.com/idb/profile#/

    The user will be asked to verify the email at the new address and an email will be sent to the old address alerting them to the change.

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