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Analytics for customer is showing incorrectly when number is associated to WXCC Routing Point

Customer analytics for customer is showing incorrectly the Called number.

Called number is asociated to WXCC Routing Point


Call flow

PSTN—SIP—WXC SBC—SIP—Webex calling servers—WxCC user



In Control Hub > Analytics> Detailed call History we can see the OrgID as the called number


Consulted this behavior with BU and this is working as design


Opening AHA for show the number in the analytics with the correct information instead of show the OrgID identifier




  • Claudia Yadira Lazo Ojeda
  • Dec 5 2022