Please add graphical WxCC agent seat map with agent real time status. AgentMAP developed by Avaya Japan's PS, covers exactly this functionality, which Japanese users consider very important.
Avaya's Agent Map - Introduction and Overview
Graphical agent seat map with agent real time status(name, status, time...)
Easily customizable seat map layout
Supervisors can change agents status and skills
Alarming between agents and SVs(pop up on seat map)