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Disabling MWI per line

Customers would like the ability to turn off MWI for a shared line they have on their desk phone and not be alerted with the other line's MWI.

Lenima Wright
Dec 8 2022

Calling: Webex Calling

Comments (2)
Votes (5)

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Greg Leggett commented

26 Feb 14:59

This is a needed feature that was available in CUCM and is missing from Webex Calling.

Assistants that have shared lines for Managers do not wish to have their (the assistant's) phone status light illuminated when their managers have voice messages. There should be an option, possibly in the device settings, to enable 'MWI for primary line only'. This way it could be controlled at the device level, so that in the default settings it could be left in the current state (MWI for all shared lines, and then disable select phone through custom settings) or changed to the CUCM default (MWI for primary line only and then enable select phones through custom settings).

Unable to modify this enhancements settings, but this is a Customer Dissatisfaction issue.

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Evan Cho commented

April 28, 2023 19:23

Harding University requested this feature during a trial

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