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Add more information in email for Alerts for Advanced Diagnostics

Alerts for VIPs just rolled out but the emails are are pretty basic with only a link to open the event in control hub. We'd like for these emails to contain more information to potentially assist in triaging or prioritizing the issue prior to logging into control hub.

Consider adding:

  • Which VIP triggered the alert email. Since 30 VIPS can be on each alert, and multiple VIPs may be in the same meeting, identifying specifically which VIP triggered the alert is important.

  • Which metric caused the alert to trigger. Was it audio latency? Video jitter? Packet loss?

    • I think this is what the reason field is intended for but currently all alerts state "Some Meeting participants network parameters exceeded the defined threshold."

  • Exact timestamp of the incident.

  • Guest
  • Sep 29 2020
  • Not likely to implement
  • Admin
    Himanshu Gupta commented
    6 May, 2021 09:06pm

    I am the PM on notifications. Live meeting monitoring alerts are owned by Ehric Ho. He is in a better position to answer this question.

  • Matthew Bliss commented
    21 Oct, 2020 03:20pm

    The alerts as they are now require us to log in to control hub and try and figure out what the alert was triggered from. They would be usable to us at Booz Allen Hamilton if we knew why they triggered and which user they were triggered from the e-mail or a webex teams message.