User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Native SMS for Webex For Broadworks

Current SMS Integration options require a 3rd party service that utilizes a BOT to send SMS messages. The end user experience is not ideal as there are additional steps that make this cumbersome. Other applications like Metaswitch's MaXUC intergrate with a better experience and now Webex Calling has an option as well which makes it more difficult for Service Providers selling Webex for Broadworks because the user experience does not match.

  • Jason Dickheiser
  • Jan 4 2023