User Community Feedback

Within WxCC we can configure the Queue node using a variable to point to the unique Queue-ID.

It would be great if we can use the same logic out of the Queue-Node script (including Skill req. + Skill relexation) within the Callback node. With that we´re able to queue the callback request to the similar skill requirments as the normal inbound flow - without this feature we have to configure for each skill a dedicated queue (not skill based)

On top - please consider this AHA as well within the Callback node:

COLLAB-I-17223

COLLAB-I-16792