We currenltly heavily use bots within Webex. Google Drive and Asana Bots help alert teams of changes made to documents within Google Workspace and any updates made to projects or tasks within Asana.
We've recently subscribed to Whatsapp Business as an alternative way of our customers contacting us. We were wondering if a bot could be generated to link into our Whatsapp Business Accounts that would alert the teams within Webex of any messages/docs/reuqests we receive within Whatsapp Business. This would then provide us a one stream approach to addresses all our business needs within 1 app. Eliminating users to maintain different apps can sometimes lead to customer frustration as requests can be ignored. But if we have a central location where all our alerts are coming in from all the different platforms we use then this would alleiviate this - hope you can help!
An added bonus would be if we responded within Webex it should then send out the same message via Whatsapp Business. But this is only an extension request for the above.