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Currently, call queue allows users from different location to be added but when a DID assigned to location A and agent 1 in location B is available, agent 1 does not receive the call. Our clients would like agents from different location be able to assist in the queue when needed. Please remove location restriction please.
Will do! Thank you, Praveen! :)
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There shouldn't be any restriction as such with existing Call Queues. Please raise a TAC case to understand why this is happening.
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