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Kindly remove location restriction from Call Queue - Wx Calling

Currently, call queue allows users from different location to be added but when a DID assigned to location A and agent 1 in location B is available, agent 1 does not receive the call. Our clients would like agents from different location be able to assist in the queue when needed. Please remove location restriction please.

  • Lenima Wright
  • Jan 30 2023
  • Already exists
  • Lenima Wright commented
    31 Jan, 2023 03:46pm

    Will do! Thank you, Praveen! :)

  • Admin
    Praveen Kumar Garlapati commented
    31 Jan, 2023 09:53am

    There shouldn't be any restriction as such with existing Call Queues. Please raise a TAC case to understand why this is happening.