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Single-click calling documentation is not clear.

When single-click calling is enabled, users are not able to see the full list of call options when right-clicking on a contact in the Webex app.

It only lists the first available call option; It is expected, however it is confusing for customers. If single click is set up, the end user can make the call out directly without selecting call options but the other number such as Work#, Mobile # etc... can be found in the Contact/Profile; But customer disagrees and requested to change documentation ( to be more specific saying this:

"The single-click calling should only affect the call icon according to its description. Right clicking on the contact to get to the additional call options shouldn't be affected since it takes multiple clicks to make a call that way, therefore it's not single-click calling. Either the current behavior needs to be changed or the description needs to be changed to prevent admins from unknowingly removing the other options."

  • Mario Aguilar Olea
  • Jan 31 2023