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Webex Calling Live Reporting in Control Hub WxC

looking for access to some form of real time call reporting “live stats” below but there is not a way for the supervisor to click on that live stat listed and see the entire details. They have a way to join, silent barge and listen in but not a way to see the actual details when they double click on for

  • David Ault
  • Jan 31 2023
  • Future consideration
  • David Ault commented
    28 Feb 08:04pm

    Can we change this to planned?

  • Samiulla Ahmad commented
    8 Aug, 2023 02:02pm

    Do we have an ETA on this yet?

  • Robert Gardner commented
    19 Feb, 2023 03:05am

    Having Supervisor capabilities in Webex Calling for Queues is a great idea. This is definitely needed.

  • Admin
    Praveen Kumar Garlapati commented
    2 Feb, 2023 04:48am

    This is in future roadmap where a Supervisor can get access to the agent's live stats and invoke supervisor functions.

  • Guest commented
    1 Feb, 2023 09:17pm

    Thank you