User Community Feedback

The addition of this functionality will be highly impactful for our day-to-day work in Duo Support.

Upvoting this feature. This would greatly help the Duo Support team.

As other comments have stated, this functionality is essential in cases where a UCM call must be transitioned to a screen share for support purposes.

Upvoting this as it would be super useful for the tech support team.

This would be a very useful feature for the Duo Tech Support team.

Crucial for Duo Support's ability to provide a seamless and positive support experience when a screen share is necessary from a Kit that calls in initially.

Support for multiple meetings in UCM calls and Webex meetings in the macOS client is necessary for positive customer support experiences as a large percentage of meetings require a screen share. It is crucial this becomes a core feature for macOS.

This is essential for our support engineers to provide our customers with a seamless support experience. If a customer calls in and our support engineer answers it and needs to do a screen share, they currently need to "schedule" a meeting and provide the customer with a meeting number, hang up and trust that they will be able to reconnect via webex meetings. This also will affect or collection of metrics from a management perspective.

This would be a very useful feature for us tech support eng. team

Please help to enable this feature on Mac since it is necessary to help the customers to troubleshoot their issues.