User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

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Allow Webex Calling Call Queue Supervisors the ability to view live Agent status (i.e. Available, Signed in, Signed out, etc.)

This would allow supervisors better visibility into the Agents in their call queues and allow the supervisors to make better management decisions, and more effectively manage call volume.

  • Guest
  • Feb 14 2023
  • Future consideration
  • Robert Gardner commented
    19 Feb, 2023 02:57am

    I would also love this idea in Webex Calling. We need to know who is available to answer phone calls to our queues.