Allow Webex Calling Call Queue Supervisors

Allow Webex Calling Call Queue Supervisors the ability to view live Agent status (i.e. Available, Signed in, Signed out, etc.)

This would allow supervisors better visibility into the Agents in their call queues and allow the supervisors to make better management decisions, and more effectively manage call volume.

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Feb 14 2023
Future consideration

Calling: Webex Calling

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Robert Gardner commented

February 19, 2023 02:57

I would also love this idea in Webex Calling. We need to know who is available to answer phone calls to our queues.

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Allow Webex Calling Call Queue Supervisors the ability to view live Agent status (i.e. Available, Signed in, Signed out, etc.)

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Allow Webex Calling Call Queue Supervisors the ability to view live Agent status (i.e. Available, Signed in, Signed out, etc.)

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