User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Add Expressway analysis to Connected UC under Control Hub Troubleshooting User Interface

Under Control Hub> Troubleshooting> Connected UC> Show Analysis, can see logs collected only for CUCM, but not for Expressway.

Under SERVICES: Connected UC> Connected UC inventory can see only CUCM clusters.

Hybrid Calling environment involves CUCM and Expressway clusters for calls.

Cisco Solution Analyzer (CSA) can process CUCM logs to show calls and also can process Expressway logs to show calls with the same interface,

However, actually, the Troubleshooting module Connected UC tab, in Control Hub, does not show the log analysis for Expressway calls as well.

This enhancement request is to include the Expressway logs in Control Hub> Troubleshooting> Connected UC to do 'Show Analysis'

  • Jose Sanchez
  • Feb 15 2023
  • Guest commented
    15 Feb, 2023 08:25pm

    Even though the documents discuss how to config, and the Webex Service Connector allows Expwy/VCS to be added as managed devices, and connectivity to the Expwy/VCS verifies, its unfortunate that service connector code is unable pull the logs from Expwy/VCS. Look forward to Cisco getting the Expwy/VCS code added into the Service Connector. Its a big piece of the solution missing when troubleshooting on-prem calling. Nothing else in the marketplace can provide a single SIP Ladder diagram showing every Call Mgr, IM&P, and Expwy hop across an on-prem Cisco solution, with links showing the underlying SIP methods between the hops....Cisco continue the pursuit...This is good stuff....