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Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.
NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.
if a column is doing division to reach an average (ie AHT, SPH, Conversion Rate) you would want to perform the same calculation off of the total value of the base elements, rather than calculating the average, which does not account for the weighted values in the set.
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