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Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.
NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.
Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.
NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.
Customer is requesting this feature, they use miss calls menuto determine to go to the list for calls for the day miss any call send a notification via email that a call was successful or not answered number calls for a nurse triage call back, and real-time statistics.
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Thanks Praveen for your suggestion to use the "Call Back" feature in the Call Queues. Your timing is spot on, as we had a meeting today with our Webex partner who's implementing our solution and we came up with "Call Back" as a possible way of reducing missed calls. They will be configuring this on our queue so that we can test tomorrow.
But it would still be could to have visibility to the queue call log from the Cisco handsets in future.
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Hi Robert,
Call Queues have the option for enabling "Call Back" for avoiding the long wait situation.
Can you please look into if that functionality can help ?
https://help.webex.com/en-us/article/nk8xfxt/Manage-Calls-in-Call-Queue
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