User Community Feedback

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Add Escalation chain to your profile

This is mainly geared towards TAC/HTTS. There is an escalation chain with many engineers that work via our partners. the escalation chain provides a more focused path to escalate to those that are more intimate with the TAC engineer. Currently, for these (GDP- Global Delivery Partners), the manager in Webex profile shows the blue badge/vendor manager. This person just manages the vendor and should NOT be the first contact. We need the preferred escalation chain in these profiles to avoid excessive pings to the blue badge managers, which often slow down the conversation/escalation. Please feel free to reach out to me for more clarity, as its probably better seen live

  • Heath Minniear
  • Mar 3 2023