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Device tags containing commas are disassembled by webex control hub after some minutes.

When a device tag's content includes commas within the string, e.g. a complete address (170 West Tasman, Dr. San Jose, CA, 95134 ,USA), the tag is disassembled into additional tags as after a while. Upon adding the tag, it remains a single tag, containing the string .When customer re-opening the device's page in a few minutes after the tag has been added, it is then disassembled into a number of shorter tags. The delimitator are to the commas.


The added the tag in CH - Devices - selected Device in my trial - added the below tag, as example


After BEMS escalation, BU confirmed this is working as design, requested to open AHA for improve this in the product



  • Claudia Lazo
  • Mar 7 2023