User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Ability to escalate ticket to Tier 2 without having to go through pointless troubleshooting with Tier 1

Tickets often get stuck in Tier 1 with engineers who keep asking the same standard questions over and over again (with no results) even though they've already been answered in the initial case submission or after round 1 of questions. For example, I'd like to be able to skip Tier 1 if all I'm asking for is an engineer to review the meeting and/or call logs.

  • Guest
  • May 18 2020
  • Future consideration