User Community Feedback

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The voicemail menu does not let you change greetings under option 3 which is titled "greetings"

When users call into the voicemail portal they hear:

  • To access your voice mailbox press 1

  • To go to the greetings menu press 3

When a users presses 3 they are only provided options to record their name not greetings.

Greetings are found under main menu option 1 ("voice mailbox")

This is very confusing to users. At a minimum please consider changing the wording on the first menu to say: "to record your name" rather than "greetings". But for the best user experience, move the greeting options under the main menu option 3.

  • Amos Kraus
  • Mar 8 2023