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To add in Control Hub a feature to see the current agent queue login status.

Client would like to be able to see the loging status of the agents of a call queue in Contro Hub.

  • Roberto Alvarez
  • Mar 9 2023
Control Hub & Administration
  • Guest commented
    March 17, 2023 09:58

    100%, would be good to have this in. Perhaps in the Analytics> Calling > Live Queue Stats there could be an agent status section, showing logged in, availability etc. Would be very helpful

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