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SMS messaging via teams

We can't expect everyone to have teams, and messaging to devices using SMS would be really helpful. We are isolating ourselves from a large population of potential users that will not receive a teams message because they have not downloaded the app.

  • Scott Lawrence
  • Oct 8 2020
  • Planned
  • Guest commented
    22 Nov 02:20pm

    Kindly explain to us the difference between the two services that would justify not only a delay, but an entirely different silo of effort... I'm once again disappointed that a 50 billion dollar company cannot run these efforts in parallel, assuming parallelism is necessary and not just a product of your bloated organization.

    Again, this should have been Priority #2 behind calling, and there is absolutely no reason why this solution should not have API integrations to support ANY carrier.

    No excuses, we want technical explanations that we can take to our clients to instill confidence in us, and in many cases restore confidence that has already been lost. If we are left to our own assumptions, the only conclusion is your are deliberately delaying this effort to appease bigger clients - thus you have some level of distain towards small businesses.

    Once again, prove me wrong.

  • Yitzchok commented
    22 Nov 12:29am
    We need SMS and MMS with Webex for BroadWorks.
  • Admin
    Seongho Hong commented
    22 Nov 12:23am

    Hi Paul Marra. This feature is going to be available for Webex Calling customers. No plan for Webex for BroadWorks at the moment.

  • Paul Marra commented
    21 Nov 11:54pm

    Seongho Hong. Is this functionality going to be available for Webex for Broadworks providers or just Webex Calling customers?

  • Admin
    Seongho Hong commented
    21 Nov 10:26pm

    Hi, the business texting (SMS) feature is currently in the public beta and will go GA next month (December). Please join our beta program via gobeta.webex.com if you want to try the feature.

  • Guest commented
    21 Nov 09:43pm

    Two years folks... TWO ... not one, but double that - as in 2. The pandemic is over, we expect better from a 50 billion dollar company.


    Can someone at Cisco kindly provide feedback as to why there is absolutely no official comment on this? Two years sitting on an idea board tells me that either you don't check the boards at all, or you don't clean up your boards from requests that you will not fulfill... change my mind.


    In either case, you are failing here... to the extent at which you have duplicate requests filling the board. https://ciscocollabcustomer.ideas.aha.io/ideas/WXCUST-I-10753


    Kindly let us know what other priorities you have put in place above this most basic of communication technologies... as others have already pointed out, literally EVERY one of your competitors is already doing this... Let me guess, we need Elon to buy Cisco to get attention on the glaring hole in your solution?

  • Guest commented
    21 Nov 09:37pm

    Cisco, please add this functionality. I'm losing customers to Zoom due to the lack of this fundamental feature. Many people prefer to text and not share their cell phone numbers so that business remains in the company when an employee leaves.

  • Jake Kushner commented
    2 Sep 04:55pm

    There should be full SMS and MMS functionality for webex cloud calling users available from the webex desktop and mobile apps. It's absurd this is not already supported given all major competitors (RingCentral, Zoom Phone, 8x8, Mitel Cloud etc) offer it standard. In any modern company that deals with clients e.g. consulting, marketing, legal, there are many reasons why being able to text to/from your business number is important. Step up cisco!

  • KEVIN BROWN commented
    21 Oct, 2021 02:56am

    There should also be support for MMS, which will enable transmission of media as well as group messaging. My opinion is that Cisco should add functions to their API that will enable service providers to gateway their SMS/MMS to/from WebEx.

  • Guest commented
    28 Aug, 2021 12:21am

    what are some of the use cases for SMS in Webex?