User Community Feedback

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SMS messaging via teams

We can't expect everyone to have teams, and messaging to devices using SMS would be really helpful. We are isolating ourselves from a large population of potential users that will not receive a teams message because they have not downloaded the app.

  • Scott Lawrence
  • Oct 8 2020
  • Future consideration
  • Jake Kushner commented
    2 Sep 04:55pm

    There should be full SMS and MMS functionality for webex cloud calling users available from the webex desktop and mobile apps. It's absurd this is not already supported given all major competitors (RingCentral, Zoom Phone, 8x8, Mitel Cloud etc) offer it standard. In any modern company that deals with clients e.g. consulting, marketing, legal, there are many reasons why being able to text to/from your business number is important. Step up cisco!

  • KEVIN BROWN commented
    21 Oct, 2021 02:56am

    There should also be support for MMS, which will enable transmission of media as well as group messaging. My opinion is that Cisco should add functions to their API that will enable service providers to gateway their SMS/MMS to/from WebEx.

  • Guest commented
    28 Aug, 2021 12:21am

    what are some of the use cases for SMS in Webex?