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Allow Webex calls to ring on desk phones

Currently, Webex calls ring individuals on their Webex app only. As organizations move to Webex Calling and have desk phones (Cisco 7800 and 8800 series) registered, it would be nice to have the option for Webex calls to ring on the desk phone as well.

  • Jim Neff
  • Mar 13 2023
  • Already exists
  • Jim Neff commented
    15 Mar, 2023 10:27pm

    Thank you for confirming. Please consider this as a feature enhancement.

  • Admin
    Praveen Kumar Garlapati commented
    15 Mar, 2023 05:15am

    Call on Webex option is not based on Webex Calling backend.

    Webex Calling is used when you dial a phone number. Devices associated in Webex Calling ring when you dial the phone number associated to the user.


    Please refer to this link:

    https://help.webex.com/en-us/article/xga73p/Webex-App-%7C-Supported-calling-options

  • Jim Neff commented
    14 Mar, 2023 04:39pm

    I confirmed this functionality does not already exist via SR695220288. TAC's response was, "When you select "Call on Webex" it is using the app to app call so it doesn't ever touch the calling side of Control Hub so it will not ring on your IP phone."

    Please re-consider this as an idea.

  • Admin
    Praveen Kumar Garlapati commented
    14 Mar, 2023 06:08am

    In Webex Calling, the calls do ring on all the devices of the user including desk phones.