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Allow each Site to designate a default Outdial ANI

Currently, if an agent does not manually select an Outdial ANI, outdial calls from WxCC use the default Outdial ANI for the tenant. Requesting that we can designate a default Outdial ANI for each *Site (or possibly Team), since tenants may have many different Sites.

  • Guest
  • Mar 13 2023
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  • Ozdemir Sarioglu commented
    02 Apr 22:48

    and also we need to be able to set default Outdial ANI on desktop profile

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  • HariKrishnan Sivaji commented
    March 28, 2023 13:30

    Each Desk will want to display theirMain number, its hard for an Agent to select each time (this may be usefull if they want to custom ANI apart from Desk Main No)

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  • Matthew Moulson commented
    March 28, 2023 10:54

    It would be good if the default outdial ANI could be set on the agent profile?

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  • Bev Chan commented
    March 13, 2023 22:53

    Agree

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