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add the on-going meetings to the troubleshooting tab on the control hub when search by the VC device name

currently, if the device is in a live meeting and when the customer goes to "admin.webex.com >> troubleshooting" and search by the device name, the ongoing meeting and the meetings on the same day not showing up under the device name until the next day.


Please add the ability for the Troubleshooting tab to show the live meetings the device joined when searching by the device name without the need to wait for the meeting to appear on the next day.


The current workaround available is to get the meeting number from the user using the device and check the issue by searching for the meeting number.

  • Saif Ananbeh
  • Mar 15 2023