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Allow Customization to Webex Lobby - Background, Lobby Message, etc.

Clients would like to display a welcome message & background in the pre-meeting lobby. This could be a slide which shows the agenda of the meeting or logo of the business. Another use case would be a text-based "Welcome Message", similar to what is already available while in a Webex meeting. This should be added to the pre-meeting lobby to support client's demands.

  • Dalton Woolsey
  • Oct 8 2020
  • Shipped
  • Debbie Wittkop commented
    20 Mar 12:54pm

    @Alex Moy - I understood this to be the same as the practice session and would work with that feature which is available in Webinars. Is that not correct?

  • Admin
    Alex Moy commented
    19 Mar 10:45pm

    Custom lobby is not available for webinars yet. @Aanya Sanghavi do you have an estimate for when it will be available for webinars?

  • Debbie Wittkop commented
    19 Mar 04:51pm

    @Alex Moy - is this or when will this be available for Webinar? We solely use that.

  • Admin
    Alex Moy commented
    19 Mar 04:48pm

    Hi Debbie, this feature is available for 44.2 and above for Webex Suite Meeting Platform: https://help.webex.com/en-us/article/7r8vcg/Webex-App-%7C-Customize-the-lobby

  • Debbie Wittkop commented
    7 Mar 02:57pm

    Does the status "Shipped" have a timeline associated? We are very excited to have use of this!

  • Guest commented
    7 Feb 11:25am

    Exelente! aguadamos por la actualizaci para hacer pruebas

  • Eventos SGA commented
    22 Nov, 2023 03:20pm

    should do same with practice session in webinars.


  • Admin
    Alex Moy commented
    26 Oct, 2023 10:06pm

    Update on custom lobby feature: beta testing scheduled for Nov 8, GA scheduled for 44.2 release.

    Also, we are collecting feedback from customers who have custom lobby use cases on SIP devices, please DM me

  • David Larsen commented
    23 Oct, 2023 05:05pm

    My idea was merged with this one and I'm glad to see it has moved to planned. I want to highlight that my idea included enabling interactivity in the lobby, such as pre-meeting polls, participant chat, submitting pre-meeting Q&A, suggesting agenda items, etc. An even better implementation might allow for simple games like trivia, puzzles. Or, maybe an interactive map for participants to mark where they are joining from. In other words, transform the lobby from a passive waiting area to an area where participants can engage, learn, excite, and get ready for the event.

  • Guest commented
    20 Feb, 2023 10:28pm

    Also, while I prefer Webex, I just checked and Zoom has the capability of messaging everyone in the waiting room all at once, so it is an option.

  • Guest commented
    20 Feb, 2023 09:26pm

    I actually made a lobby post about basically this and was directed to this post. I'm currently setting up a Webex help desk for a college and wanted to do one-on-one meetings with a waiting lobby. However, it would be nice to have a welcome message to let them know the host is currently helping someone or that the host is currently away from the desk. Possibly even have an automatic message that could tell them how far back they are in line/how many people are ahead of them waiting to be helped.

  • Guest commented
    5 Oct, 2022 04:08pm

    It's a very usefull idea.

  • Anthony commented
    19 Apr, 2022 11:28am

    should do same with practice session in webinars.

  • Guest commented
    1 Apr, 2022 04:44pm

    As an online teacher, being able to provide a welcome message/instructions to my students while they are in the waiting room would be so helpful.

  • Guest commented
    11 Jan, 2022 05:12pm

    Well I don't know if you still need the logo support but if you do let me know, I know a team that can literally help you out with it, they have expert logo designers and trust me this can help you out very well, if you are really up tp create a good business related first impression, Logo Corps is the place to be, reach out to them quickly if you are still need that.

  • Steffan Bale commented
    18 Aug, 2021 04:51am

    have just been asked if this feature is available for our enterprise, i will let them know its a feature request.

  • Jakeila Rice commented
    2 Jul, 2021 08:57pm

    This question is continuously asked from our stakeholders that are concerned with Access to Justice. We need it per Host Account rather that for the entire site.


  • Jean-Francois Chabot commented
    6 May, 2021 03:09pm

    Just like describe, this would be a very efficient feature. Slide show, video, premeeting information.


    No need for fuzzy backgounds or funny faces. We need a professional videoconference product that helps productivity.


    Thank you

  • Paul Bennett commented
    16 Apr, 2021 03:25pm

    YES! We need this badly!

  • Chris commented
    12 Apr, 2021 07:29am

    After waiting months we FINALLY have the lobby feature enabled for pre-meeting - I was ATOUNDED that this could not be done already. And we pay money for this service...

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