User Community Feedback

As an organization, we do not allow case workers to have voicemail. Nor should intake personnel be able for manage forwarding of calls to other numbers. While we can have policies in place asking users not to turn these features on, we can't stop them from doing so. URL blocking of settings is not feasible, so we really need an "administrative override" to prevent users from turning on voicemail or forwarding calls back out of our system to a different number. I think a great way to implement this would be to provide "template configurations" where I could build a Settings Profile which would define a particular set of telephony options (like Caller ID, voicemail, forwarding, etc). If a profile template is set for a user, that disables the use from being able to enable these features themselves. This approach would solve 2 issues - user control and the ability to easy set multiple configuration options administratively.