User Community Feedback

Hello.

A traditional PSTN calling plan that has bundled minutes with charges for overages, would in most cases have a way to manage, alert, and notify the admin.

These parameters can be made by the PSTN provider on behalf of the end-customer, or by the end-customer via a portal to their PSTN service.

This type of functionality is not currently in place for Cisco Calling Plans and this is causing some customers to decide to go with a different PSTN option or even a different solution that this can be done.

So the ask here is with Control Hub when configuring PSTN using Cisco's Calling Plan:

1. Set thresholds of usage.

2. These thresholds have alert levels.

3. These alert levels notify nominees automatically.

The main concern from the end-customer is runaway usage equaling spending.

Can we make this happen?

Thank You,
Steven