User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Add a realtime agent status in the Analytics/calling/Call Queue dashboars and report

HI,


Currently the analytics offers a multitude of reportings and dashboards but no realtime status from the agents that are currently on calls.

It would be nice to see;

Who is connected
Current state ( on call, available, non available etc...)
Time in current state.

  • Jonathan Senecal
  • Mar 30 2023