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Caller ID for Out Dial Calls

If an agent calls from Agent desktop for out dial, as of now agent has to select their desk DID as caller ID, if they want to display their desk main number, else it take tenant Default caller id, its a normal expectation to have Desk specific caller id for out calls rather than tenant specific

  • HariKrishnan Sivaji
  • Apr 6 2023
Contact Center

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