User Community Feedback

Customer's rarely rarely need to transfer the call to "an operator". The audio prompt, "Please stay on the line while your call is transferred to the operator” needs to be eliminated, or at least an option added to disable this. Whoever designed this should not be working on phone systems! Most of the time customers need the no selection timeout call handling to be routed to a voicemail box, the greeting repeated, other call flow. This is very disturbing.

The limited options for Auto Attendants are a big problem for customers when we're trying to migrate from CUCM/CUC to Webex. The "transfer to operator" setting isn't really a viable option because it requires 10 seconds of silence after a greeting ends before the transfer starts, and that is unsettling for callers who may thing they've been hung up on. But there are also no built-in "repeat" options post-greeting. You can set the AA's number as the operator, but then you don't have any option to hang up after a certain number of repeats.
The bottom line is that customers see Webex Calling's voicemail feature set as a major downgrade from Unity Connection.

I found that If you select "Transfer Call to Operator" after one of the key press options, it will transfer to that number after a brief delay if no input is received winthin a few seconds after the greeting is played. After the timeout, the caller will hear "please stay on the line while your call is transferred to the operator" then the call is connected. You can send calls to a VM, auto-attendant, hungt group, or any extension in your org. It would be nice to set the time-out but it could be extended by adding dead air at the end of your greeting files.