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Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

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Webex client: Include .ced file in the send logs feature

When troubleshooting Webex client issues, we get asked by TAC to provide both the client logs and the calling environment data. The customer always give us the logs but forgets about the ced file. They would provide us a ced file later but there's another issue: the ced file export only matches the current session which mean ced export has to be done during the same session the issue occurs else it will not match up. The client logs do keep a log history from previous session but ced does not. Also the method of obtaining the ced is not consistent for desktop and mobile/tablet.

Cisco TAC mentions they cannot decode the logs without the ced file. If this is the case, the ced file should always be included with the client logs when performing the send logs feature. This improvement is a necessity for troubleshooting issues in the field.

  • Ricky Chen
  • Apr 7 2023
  • Planned