User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Prevent Duplicate Extension Assignments

The System should prevent assigning duplicate extensions anywhere in the environment. Today it allows you to create a Virtual Extension and a user with the same extension.

  • Guest
  • Apr 12 2023
  • Need more info
  • Admin
    Alec Walker commented
    24 Apr, 2023 10:25am

    After testing this out, it appears that the system does validate that an extension must be unique within a location (for a virtual extension). If this is not the case with your specific organization, then you may want to open a support ticket.

    However, in case there is some confusion: extensions must be unique within the location, but you can have duplicate extensions across the organization. Uniqueness, in these cases, can be differentiated by the location routing prefix. Virtual extensions also allow for enterprise-level extensions, which are not validated at the location level.

    If there is more information you wish to provide in case I am misunderstanding your request, please add your comments.