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Consult to Queue hunt for all agents

In Webex Contact Center 2.0, If an agent does a Consult to Queue, it checks for longest available agent and it rings the agent, if this agent is not available and lets it RONA the call is coming back to the original agent with a "Failed" error message (attached) and asks agent to retry. Can we continue the hunt process to find the next available agent than throwing an error message to retry back to the agent.

Screenshot 2023...

Venkata Pruthvi
Apr 12 2023

Contact Center

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Michael Quek commented

April 26, 2023 00:56

It should be handled like a incoming call in queue.

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