Controlled transfer from the WxCC Flow | User Community Feedback

Controlled transfer from the WxCC Flow Designer

In Webex Contact Center 2.0 flow designer can perform only blind transfer to external contacts/numbers. The requirement is to control transfers to external numbers and keep such calls in the flow in case no answer, busy or error on destination side.

Yaroslav Bondar
Apr 18 2023

Contact Center

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Controlled transfer from the WxCC Flow Designer

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