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Whitelist individual numbers marked as spam or fraud

Recently we've seen a number of business calls get blocked due to failed caller ID verification. We'd like to have the ability to whitelist numbers per location.

  • Guest
  • Apr 20 2023
  • Need more info
  • Ginu commented
    13 Dec, 2023 10:23pm

    We had to enable the Caller ID Validation due to the increased number of spam calls received by our users. Since then, legit calls are getting blocked. Like we have an option to block numbers in Control Hub, there should be a way to whitelist a number. This is really critical as client calls are getting blocked. See attached screenshot.

  • Admin
    Sanjay Sinha commented
    2 Dec, 2023 11:36am

    Are you saying that incoming calls to Webex calling users are getting blocked?