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Calling user portal - Restrict settings / options for call redirections

The Calling User Portal in Webex calling gives a lot of powerful options which for a small business may seem great, but for larger companies, esp, banks, healthcare, financial services organizations, having calls go to personal / non business controlled numbers can be a legal liability and possibly violate regulations (Ex if a call needs to be recorded). Having a voicemail left with client / patient private information on a personal voicemail is another example of a legal liability.

There are so many more examples of how this can be a nightmare for companies.

Employees do not own the company DIDs they're assigned to, and as administrators we should have the ability to make sure private data is not getting beyond our corporate environment.

  • Richard Pawlicki
  • Apr 21 2023
  • Planned
  • Admin
    Alec Walker commented
    8 Apr 01:14pm

    Apologies for the delay on responding to this one. The capability to restrict end-user settings is planned for CY2024. The first version of this is planned to be released in the 1H of the year. This extends end-user restrictions to calling features at the org level, but the eventual plan is to set this at the group and user levels as well.

  • Jason Scroggins commented
    21 Apr, 2023 07:44pm

    Couldn't have said it better myself. WxC was definitely designed around providing more features to end users, which is great. However, as administrators we should still be able to control what end users have access to in the user portal, same way you used to be able to with Call Manager. If you don't want to provide the ability for an end user to forward calls outside of the business you should be able to disable that feature so it doesn't show up in the portal. Same goes for Voicemail, if you don't want to enable your users to forward their voicemails to a personal email we should be able to disable that option from appearing or at least make it greyed out.