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WxC ANI based language selection for IVR

My customer in Denmark has clients across Europe. Currently, with on-premise solution, they configured their UC to recognize ANI of the caller and play IVR prompts in the appropriate language. For example, for callers with ANI from Germany, Switzerland, and Austria, automatically plays prompts in German language, while callers from other countries get the prompts in English.
The customer is evaluating Webex Calling solution against other cloud calling vendors, and would like to see this feature in Webex Calling. Getting a prompt to manually select the language of the IVR by callers is not a seamless experience they would like to offer their customers.

  • Dejan Petrovic
  • May 9 2023