User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Ability to override user's settings configuration on Call Queue/Hunt Groups

Given that if an agent has a forwarding set, this affects the CQ/HW, it would be beneficial to include the ability to choose whether or not to override the agent's settings when part of an active Call Queue/Hunt Group.

  • Sarah Valeria Ivette Lopez Chavarria
  • May 11 2023
  • Already exists
  • Admin
    Praveen Kumar Garlapati commented
    1 Mar 10:32am

    When an agent has call forwarding, the call queue call still rings on the agent's number overriding the call forward.