Ability to override user's settings | User Community Feedback

Ability to override user's settings configuration on Call Queue/Hunt Groups

Given that if an agent has a forwarding set, this affects the CQ/HW, it would be beneficial to include the ability to choose whether or not to override the agent's settings when part of an active Call Queue/Hunt Group.

Sarah Valeria Ivette Lopez Chavarria
May 11 2023
Already exists

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Praveen Kumar Garlapati commented

01 Mar 10:32

When an agent has call forwarding, the call queue call still rings on the agent's number overriding the call forward.

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Ability to override user's settings configuration on Call Queue/Hunt Groups

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Ability to override user's settings configuration on Call Queue/Hunt Groups

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