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Pass 3rd party video invites through Webex app properly with Hybrid Calendar enabled

Webex app reminder pops up for Zoom and Teams in the Webex app but with hybrid calendar enabled, a web page opens, and the app opens but credentials are not passed on to the meeting so the user needs to enter the meeting number and password manually. The credentials are passed properly through Outlook in these scenarios.

Suggestions are allowing 3rd party invites to be shut off in Webex app reminders and calendars are properly passing the credentials through. This suggestion was created at the direction of Webex support.

  • Guest
  • May 15 2023
  • Need more info
  • Jul 24, 2023

    Admin response

    We believe that we are passing the same Join URL for Zoom meetings as Outlook does to the Operating System's protocol handler for that URL. Could you please provide an example of where it is working on Outlook and not working on the Webex app?