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Update Webex App (iOS) to show correct local iPhone call history when call is answered on MPP 8800 model phone

When a call is made to a webex calling user and that call is answered on the MPP desk phone, local iPhone call log shows that call as a missed call. Please note, the webex app must be signed in on the iPhone to experience this problem. This is with Webex App version 43.5.0 running on iOS 16.4.1 (a) This does not seem to be a problem on Android devices, as calls from the Webex app do not show up in the call log (Google Pixel 7 w/ Android 13)

  • Guest
  • May 17 2023
  • Need more info
  • Guest commented
    12 Jun, 2023 02:35pm

    The case I opened (SR 695581931) determined that this is actually a problem and there is need for an ehancement. I'm not sure if I can provide more information than what I have already explained.

  • Guest commented
    23 May, 2023 12:58pm

    I've now opened a support case for the issue. Thank you.

  • Admin
    Jefferson Lu commented
    23 May, 2023 01:44am

    Could you open a support case? This shouldn't happen.