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Update Webex App (iOS) to show correct local iPhone call history when call is answered on MPP 8800 model phone

When a call is made to a webex calling user and that call is answered on the MPP desk phone, local iPhone call log shows that call as a missed call. Please note, the webex app must be signed in on the iPhone to experience this problem. This is with Webex App version 43.5.0 running on iOS 16.4.1 (a) This does not seem to be a problem on Android devices, as calls from the Webex app do not show up in the call log (Google Pixel 7 w/ Android 13)

webex app call-...
webex app call-...
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  • Guest
  • May 17 2023
  • Need more info
Webex App: Calling: App Devices Integration
  • Guest commented
    June 12, 2023 14:35

    The case I opened (SR 695581931) determined that this is actually a problem and there is need for an ehancement. I'm not sure if I can provide more information than what I have already explained.

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  • Guest commented
    May 23, 2023 12:58

    I've now opened a support case for the issue. Thank you.

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  • Admin
    Jefferson Lu commented
    May 23, 2023 01:44

    Could you open a support case? This shouldn't happen.

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