User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Control hub admin can send user problem report

Control hub admin can use trobushooting to review and join live meeting.

When control hub admin join meeting, admin can click "help" > "send problem report".

Then admin can select problem user and send problem report.

Problem user will receive notify and they just only click approved.

Thier Webex app will catch log and send report to Webex.

System will send mail "feedback id" to problem user and support admin.

Support admin can quickly call cisco tac support problem case.

  • Hung Wen Cheng
  • Oct 14 2020
  • Will not implement
  • Himanshu Gupta commented
    3 Feb, 2022 05:41pm

    I dont think there is value in this feature. The UX is very simple and the user should be able to manage it.

    If we go down the path of admin doing everything for user, why do we even build UX in the client

    But I will assign it to Manali to make the final call.