User Community Feedback

Issue:

Control Hub reports issues for room systems and desk devices that are fully functioning and otherwise healthy. These issues cannot be cleared or acknowledged in a meaningful way.

This creates a perception that an otherwise healthy system requires attention or is in a failed state.

These issues are then reported in health checks to leadership and then must be explained.

Request:

Allow partners/customers to customize alerts for devices or clear/acknowledge alerts in Control Hub.

Exmple issue/alerts that our customers tell us are problematic:
Audio Delay
Monitor Audio Delay
Ultrasound Pairing May Fail
AudioPairing - self token not decoded