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Control Hub reports issues for room systems and desk devices that are fully functioning and otherwise healthy. These issues cannot be cleared or acknowledged in a meaningful way.
This creates a perception that an otherwise healthy system requires attention or is in a failed state.
These issues are then reported in health checks to leadership and then must be explained.
Allow partners/customers to customize alerts for devices or clear/acknowledge alerts in Control Hub.
Exmple issue/alerts that our customers tell us are problematic:
Monitor Audio Delay
Ultrasound Pairing May Fail
AudioPairing - self token not decoded
Attachments Open full size